Human Touch Training Ltd was started by Anita and Roy Human in October 2006. The initial aim of the Company was to provide high quality medical training to industry using some 10 years of experience in this field. HSE Approval was gained very early in 2007 and our customer base soon swelled.
A few months later we were asked by a large motor sport venue to consider taking on their contract providing medical cover for their large venue. Again, previous experience in this field proved invaluable and our vehicle fleet soon expanded from one vehicle to five in the space of a few months. Other customers were referred to us as our reputation for high quality services swelled. We are continuing to provide this type of service in the Motor Sport, Equestrian and event field.

Anita and Roy have many years of experience in the training and health care industry working for other private medical companies, the NHS, Private Healthcare facilities and the Armed Forces. During this time they gained practical experience in various areas of both Training and Ambulance Operation, including general and operational management, administration, training, pre-hospital care, nursing and direct hands-on care.

Our main training centre is in Peterborough but we offer training courses all over the UK. Other training development areas include CIEH accredited associate trainers who are chosen for their hands on experience and interactive style of teaching, and the marketing of specialist advanced medical course using our experienced clinical team.
The company’s strength lies in their understanding of the customer’s industry and our flexible approach to meeting customers needs.

Finally we are committed to providing a high quality of customer service both prior to, during and after the work we do. Should you have any questions, at anytime please contact us.

We look forward to working with you.

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Company Profile

Mission Statement

As a Company dedicated to providing the highest standards of training and pre-hospital care, we will lead by:

• Delivery of high-quality, proven and professional training delivered in an entertaining way.
• Providing a fast, efficient and effective administrative back-up supporting all our work.
• Delivering outstanding pre-hospital care with a hand-picked, committed team of dedicated Health Care Professionals
• Supporting the specialist needs of Equestrian events and motor sport, music festivals, dance events and smaller events
• Promoting and supporting Drag Racing, and its unique spirit
• Providing an excellent level of service to our customers at all stages of contact
• Providing a transparent, high quality level of service in all we do

Our Vision of Success

To lead a hand-picked team of experts from the Pre-Hospital Care field into both branches of our business, both training and pre-hospital work.

Our Values

• Openness, honesty and integrity
  We work to the highest standards. We do what we say we are going to do, in the way we say we are going to do it.
   
• Excellence
  We work to the highest standards. Our staff are hand-picked.
  Our customers deserve the best. It is our professional responsibility to work to the highest standards.
   
• Accountability and responsibility
  We focus on the care we give and take responsibility for the standards we set.
  Our staff are well supported and well motivated.
   
• Commitment
  We care. Everything we do and every decision we make is motivated by a desire to serve the customer better.
   
• Working as a team
  We all have different skills and strengths. By working together with a unity of purpose we maximize the effectiveness of our care.
   
• Respect
  We act at all times within our professional guidelines, without prejudice, fear or favour.
   
• Fairness and equity
  We are fair, just and impartial.

Benefits to customer...

• A fixed transparent rate for all customers
• A single point of contact for general administration
• A provider who really knows and understands their business
• A Health Care Professional on the end of a phone
• A single point of contact for all bookings and enquiries
• A single point of contact for all finance enquiries
• An honest, quality and reliable provider

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Quality Assurance
We are committed to providing quality, reasonably priced services, development and consultancy. From an initial enquiry through to the completion of a contract our aim is simply to meet the needs and expectation of our customers.

To facilitate this we have developed a number of procedures designed to measure, monitor and improve our performance. These include: -

• Booking and general administration
• Course and Service evaluation and customer feedback forms
• Internal and independent monitoring of our course tutors and professional staff
• Regular communication with our customers

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Accreditation / Affiliation
We offer accredited courses for ...
Chartered Institute of Environmental Health
"The Chartered Institute of Environmental Health works in partnership with organisations around the world to provide qualifications, training products, services and support materials which enrich the educational experience of the public in all aspects of environmental health."

Heartstart, and the British Heart Foundation
"Over 1 million people have been trained through the Heartstart UK initiative.
Heartstart UK is an initiative co-ordinated by the BHF to teach members of the public what to do in a life-threatening emergency: simple skills that can save lives. It provides opportunities for people to learn the vital skills of ELS. Through Heartstart UK the BHF aims to strengthen the chain of survival by promoting and supporting ELS training in the community. We offer practical advice, whilst encouraging discussion on improving resuscitation knowledge and practice"

Health & Safety Executive (HSE)
We are a registered training Provider for HSE Approved Courses. The HSE provides Accreditation for Training Providers to provide First Aid at Work Courses. Without this First Aid at Work Courses cannot be run.

Memberships

NAPAS
"It is the Policy of NAPAS and its registered members that only staff are employed that have shown competence, training and experience to the levels considered necessary for the tasks undertaken. And that the levels determined, are further enhanced by the updating of methods, through both formal training and through experience gained, in both the N.H.S. (Public) and Private sector
services".